I hate Digitel (Digit-Hell)

We had our early dinner last night, since my brother-in-law was not here we opted to just eat out to the nearest Karinderia. After a massive dinner of my favorite chicken-barbeque we headed home, I just spent a few minutes preparing my dogs' dinner and took a bath to ready myself for the night's work.

As soon as I reach my computer, voila, my PC has no connection. Thinking that it was my fault because I didn't turn off my PC for over 24 hours, I did the necessary troubleshooting, uninstalling unnecessary games (online), connecting and disconnecting cables, and still no internet waaaaaahhhh... I was trying to get hold of Digitel's hotline (they don't have direct line to tech support) however I can't connect. So, while waiting for Jeff (he's playing NBA on his PC) to call them I just read a magazine and watched some TV shows.

After sometime, Jeff was able to get hold of an Agent, his name is Mike Dela Cruz, who said that there's a network problem and it will be corrected before midnight. Since it was just around 8:30 PM we decided to spend quality time through playing Monopoly.

Around 11:30PM before heading to bed, we decided to call back to check the exact status of the problem. Alas, we still cannot get online and the worse, this Agent, Yvan Dionisio expected that we will troubleshoot with him. I took the phone from Jeff and confronted that no good agent and demanded a supervisor, he mentioned that all supervisors are engaged in a call and that he cannot do any transfers to a supervisor. All lies Yvan, all lies, I've been calling Digitel since it was installed and there's no instance that I was deprived of a supervisor. Until finally, he probably realized that I'm not gonna quit soon, he then said that he'll transfer me to a supervisor.

I spoke with Kat Arquero, who, for 3 hours, I thought was the supervisor. All she said and kept saying during the conversation was, there was a network problem from 8 PM and was restored at 9:45 PM, incidentally, they have a "system enhancement" that started from 11 PM till 7:30 AM, which is 30 minutes after her shift, how convenient for her. And come 7:30 AM, that's the only time they'll get our details from their "system" and that's the time they'll help us. Also, this supposed supervisor I was speaking to is not at all a sup, she's just an OIC, a good for nothing OIC.

If I would've been my old self I would stay with her on the phone until 7:30 AM, because she sarcastically mentioned "Sige po, mag-antay po tayo sa phone till 7:30 AM". But the bed is slowly calling me because of a restless day so I just gave in. I did try sleeping soundly, but I can't help but think, what if the connection's still bad tomorrow, what will happen to my projects?

So, came 6:30 AM, Jeff again called Digit-Hell and voila, he spoke with Kat (biatch), who, again, is the OIC till I guess 8AM and to no avail. Sometime at 8 AM I decided to take matters into my own hands. I'll not take these things quietly, I gave them war. I got hold of Pam, I reiterated what I wanted, I want to know when are they gonna restore my connection. She didn't know a thing so I had her transfer the call to her sup, which I forgot the name.

What's irritating about this sup-gay is each and everytime he'll place me on hold he would always give me the run around, he love to use the word "Coordinate". Around 10AM, two hours after I got hold of him, and after a gazillion coordination, I asked him, what kind of coordination are you doing? Are you sending email, are you calling them? What exactly are we waiting for? These are the things I'd like to be informed of. I don't need to know that you're coordinating, I want to know the details.

Imagine yourself being in my situation, missing nearly 24 hours of supposed working hours, and after nearly 5 hours of being on hold, they'll tell you that they can't do anything until tomorrow morning, which in my calculation would be a day and a half without a connection. I honestly couldn't live that long, I mean this is our only bread and butter, this is the reason why we can pay the bills, without it, I'm not sure if I can settle with SmartBro again.

So, after staying 7 hours on the phone and doing nothing, somebody came to check the connection, imagine that, I had to turn myself into a monster just so they can fix this problem. If I didn't do it, probably, it would've taken days to get this thing fixed. Also, just a comment, they call this guy a technician, who is even at a loss. I don't about you, but techs are supposed to know their craft but this guy, I doubt.

So, that's my story, that's how inefficient and unreliable Digit-Hell is, that's also how incompetent their technical department and their hotline is. Having a system enhancement for 8 and a half hours is unacceptable, scheduling it right after a supposed Network Outage is never acceptable in my book. That's how rotten their system is and any enhancement's not gonna change it.