I would to warn you guys with this post. This is gonna be a long one and it's a rant.
I've been a Smart Communications Inc. pre-paid subscriber for I believe 10 years now and have had some issues but never to the point of wanting to throw this sim card to their faces. I've been receiving texts subscriptions from their 8070 and 8947 Smart SMS-VAS (Value Added Services) which I never subscribed to. I started getting texts from 8947 since September 18, 2012 and 8070 since I don't know when, but I purchased my SII back in April and the earliest text from 8070 was in April 29, 2012.
I didn't mind them at first, thinking that it's just probably a notification until I completely read what it has to say. It says P2.50 / text. Then I tried turning it off by sending OFF to 8070 as per the instruction. It replied with this:
Clueless that I am, I thought sending OFF to 8070 would be enough, I didn't know I have to send another text with STOP ALL to what access code. I personally had no clue. After a few days, the same subscription text came in again. Until I reached my limit when I received another set of texts from both numbers last November 12 and 13. I didn't have much to do, so I decided to give them a call. I requested them to stop and block both numbers from sending Smart SMS-VAS (Value Added Services) texts to my number. The rep said it will take 24 hours for their "technical team" to grant my request.
I didn't receive anything on November 14 and 15 so I thought, yey!. And I thought it was the end of it but I got another text from 8070 on November 16. I called them again and again, asked that they turn off these notifications and subscriptions that I didn't really subscribed to. They confirmed that these texts I'm getting charges me with P2.50 each time, equivalent to 2 text messages. They said that it will take another 24-48 hours to complete the process. So, I crossed my fingers and hoped for the best.
Just today, November 18, I got another text from 8947. I called again, and this time I ensured to get the reps name but I don't know if I got her last name correctly, Jayka Karbonera, and I heard the same lines from the previous reps I spoke to. I demanded for her supervisor and Dorothy Alamag gave me the same excuse; that is was being checked by the "technical team" and it should take another "24 hours". It's all crappy stuff but then again, she confirmed that indeed, Smart charged me with P 5.00 from the time I requested these Smart SMS-VAS (Value Added Services) to be turned off. Also, I asked what should do if after "24 hours" and it does the same thing, she said "Ma'am just call us again". What a crap!
These are just clips from the texts I get from them.
I've been a Smart Communications Inc. pre-paid subscriber for I believe 10 years now and have had some issues but never to the point of wanting to throw this sim card to their faces. I've been receiving texts subscriptions from their 8070 and 8947 Smart SMS-VAS (Value Added Services) which I never subscribed to. I started getting texts from 8947 since September 18, 2012 and 8070 since I don't know when, but I purchased my SII back in April and the earliest text from 8070 was in April 29, 2012.
I didn't mind them at first, thinking that it's just probably a notification until I completely read what it has to say. It says P2.50 / text. Then I tried turning it off by sending OFF to 8070 as per the instruction. It replied with this:
Clueless that I am, I thought sending OFF to 8070 would be enough, I didn't know I have to send another text with STOP ALL to what access code. I personally had no clue. After a few days, the same subscription text came in again. Until I reached my limit when I received another set of texts from both numbers last November 12 and 13. I didn't have much to do, so I decided to give them a call. I requested them to stop and block both numbers from sending Smart SMS-VAS (Value Added Services) texts to my number. The rep said it will take 24 hours for their "technical team" to grant my request.
I didn't receive anything on November 14 and 15 so I thought, yey!. And I thought it was the end of it but I got another text from 8070 on November 16. I called them again and again, asked that they turn off these notifications and subscriptions that I didn't really subscribed to. They confirmed that these texts I'm getting charges me with P2.50 each time, equivalent to 2 text messages. They said that it will take another 24-48 hours to complete the process. So, I crossed my fingers and hoped for the best.
Just today, November 18, I got another text from 8947. I called again, and this time I ensured to get the reps name but I don't know if I got her last name correctly, Jayka Karbonera, and I heard the same lines from the previous reps I spoke to. I demanded for her supervisor and Dorothy Alamag gave me the same excuse; that is was being checked by the "technical team" and it should take another "24 hours". It's all crappy stuff but then again, she confirmed that indeed, Smart charged me with P 5.00 from the time I requested these Smart SMS-VAS (Value Added Services) to be turned off. Also, I asked what should do if after "24 hours" and it does the same thing, she said "Ma'am just call us again". What a crap!
These are just clips from the texts I get from them.
This is insulting because if I remember it right, I was born in April so I'm sure I'm not an Aquarian. Why would they even send me this.
And if you don't have any load in your phone, they will surely remind you of that fact.
Right now, I'm still waiting and hoping that I don't have to report this to NTC and praying that Smart Communications Inc. would do something about it. Though I'm just a prepaid user, I've spent hefty amount of money and lost so much P 2.50 per texts that I get for their useless Smart SMS-VAS (Value Added Services). I hope this gets addressed really soon and I'm only giving them 24 hours.
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